Troubleshooting Connection Issues

If Elvee is unable to communicate with your Tesla or shows it as "Offline", follow these troubleshooting steps.

Step 1: Check Vehicle Cell/Wi-Fi Connection

The vehicle must have an active cellular or Wi-Fi connection to receive commands. If parked in a deep garage or underground deck, it may lose connection.

Step 2: Restart Your Tesla (Scroll Wheel Reset)

Hold down both scroll wheels on the steering wheel for 10 seconds until the touchscreen turns off and the Tesla logo appears.

Step 3: Refresh Your Token

If your authentication token has expired or was revoked (for example, if you changed your Tesla account password):

1. Go to Settings in the Elvee app.
2. Tap Relink Tesla Account.
3. Authenticate again via the secure Tesla sign-in window.