Missing Subscription

If you have purchased a subscription but premium features remain locked inside the app, please follow these troubleshooting steps to restore your license.

Step 1: Restore Purchases

1. Open the Elvee app on the device used to buy the subscription.
2. Navigate to Settings > Subscription.
3. Tap the Restore Purchases button. This queries Apple or Google App Store servers to refresh your active receipt cache.

Step 2: Verify Apple/Google ID

Ensure that the device you are currently using is logged in to the exact same Apple ID or Google Play Account that was used to purchase the subscription.

Step 3: Check Payment Status

Make sure the transaction went through successfully. You can verify your purchase history:

• iOS: Go to Settings > Your Profile > Media & Purchases > View Account > Purchase History.
• Android: Go to Play Store > Profile > Payments & subscriptions > Budget & history.

If the issue persists, please send us a screenshot of your store receipt through our Contact page and we will resolve it for you manually.